eBusiness solutions are very useful when staff are at various different locations, and need to interact. Instead of calling home office to find out where and what the next task is, staff members can come online to receive the instructions. They can duly note they are off to the next task, after which, if the customer calls in concerned, anyone on staff can provide the information that someone is on the way. For that matter, the customer may be able to come online and find out the information relevant to their order themselves.

Some business units are very amenable to this type of activity. For example, both www.spatial-online.com and www.letterheademail.com are eBusiness sites. Much of the requisite information for both sites is available on the Internet server. For www.spatial-online.com, the additional facility of paying the product developers for sales has been added in addition to a large number of monitoring functions. For example, if someone new requests a purchase by purchase order, human intervention is required. This is brought to the attention of the manager assigned to this task. Once the purchase order is approved, or rejected, the customer is automatically informed. The unit can be run from anywhere as long as the check forms and printer is available.

For www.letterheademail.com, the process of monitoring the graphic design and assuring the quality of the service are part of the management system, and can be done from any computer connected to the Internet.

Sample Management Sites

While Home Delivery Management is an information dissemination site about an eService, it does provide information about an eBusiness capability for home delivery management sites, which every client of the eService site enjoys.